Contact
1020 Walnut Street
Scott Memorial Library, 5th Floor
Philadelphia, PA 19107
Student Accounts Frequently Asked Questions
Student Information
How can I see my account balance?
Log onto Banner Web,
To view your account
- Click Student link
- Click Student Account link
- Click Make Payment/View Invoice link
You will be directed to TouchNet, our secure payment gateway provider, to view your balance, see your bill or make a payment
What methods of payment do you accept online?
We accept ACH electronic checks or credit/debit card payments via TouchNet, our secure payment gateway provider. Credit/debit cards accepted include: VISA, MasterCard, American Express, and Discover.
Is there a convenience fee for paying via credit/debit card?
A non-refundable PayPath Payment convenience fee of 2.75% (minimum of $3 per transaction) will be applied when paying using a credit/debit card. The University will not receive any of these convenience fees, nor will such fees appear on your student account within Banner.
Is there a way to avoid paying the convenience fee?
The best way to avoid the convenience fee is paying with electronic check via Touchnet, our secure payment gateway provider.
Why is Jefferson charging a convenience fee?
Credit/debit card processing is expensive for merchants. Instead of paying processing fees, the University opts to invest these dollars in our educational programs.
Where can I mail my payment?
Thomas Jefferson University
Student Accounts Office
1101 Market Street, 29th Floor
Philadelphia PA 19107.
Can I make a payment in person?
We accept checks, money orders or cash during the weekday business hours of 9 am to 4 pm at Thomas Jefferson University, Student Accounts Office, 1101 Market Street, 29th Floor, Philadelphia PA 19107.
Where are you located and your hours of operation?
Student Accounts is located at Thomas Jefferson University, Student Accounts Office, 1101 Market Street, 29th Floor, Philadelphia PA 19107.
Our business hours are Monday through Friday from 9 am-4 pm.
Can I make a payment via EFT (electronic funds transfer)?
To obtain EFT bank information, email tuition.office@jefferson.edu with your campus key, College and amount to be paid.
Can a payment be made on my behalf?
You can grant access to authorized users such as parents, guardians or an employer. Students and authorized users have their own separate login and password; also, students and authorized users are not able to view each other's bank account or credit card information. Authorized users have the ability to view bills, make payments and receive email notifications when bills are available. You can specify as many authorized users as you wish.
There is a hold on my account; what should I do?
Email tuition.office@jefferson.edu to inquire about the hold.
How do I sign up for electronic refund?
Log onto Banner Web
To view your account:
- Click Student link
- Click Student Account link
- Click Make Payment/View Invoice link
You will be directed to TouchNet, our secure payment gateway provider, to create or update your refund profile.
When are refunds available?
When a refund is due, you will be notified on Tuesday of its pending status via your jefferson.edu email address and it will be deposited to your specified bank account on Wednesday. Remember to update your Touchnet refund profile if you change banks or bank account information.
How do I sign my promissory note?
Jefferson partners with Conduent Business Services, LLC (formerly Xerox or ACS) to provide E-Sign Online, a streamlined, secure service that enables you to view, print and sign your educational promissory note(s) electronically. You will receive an email to your jefferson.edu address from Conduent Business Services, LLC when a promissory note(s) is available for electronic signature using your FAFSA pin.
How can I get a copy of my IRS Form 1098-T Tuition Statement?
Visit https://tra.maximus.com/
Click on first time student
Enter:
- Last 5 digits of your social security number
- First name
- Last name
- Submit
If correct, you will then be asked for:
- Email address
- Verify email address
- Create user ID
- Submit
You will then receive following message:
You have successfully created your account. You will be receiving an e-mail shortly with your temporary password and instructions on how to activate your account.
Please remember to keep track of your user ID and do not share it with others.
I am having some financial difficulties in making my payment; what should I do?
You are accountable for your balance. However, email tuition.office@jefferson.edu to discuss your particular circumstance.
How do I increase funds on my ID Card/Declining Balance Funds?
East Falls Faculty, Staff and Students are able to load additional funds to their ID Cards at any point throughout the school year!
These funds are loaded directly to your ID card. Money loaded to your card carries over semester to semester, year to year until your tenure with the university is over. Faculty and Staff with funds loaded to their ID cards receive a discount at dining locations on most food purchases.
How can waive health insurance?
For more information regarding Student Health Insurance, including waiving insurance is found on the Student Health Insurance website.
How can I waive the JeffConnect fee?
Logon to Banner Web.
Select “Personal Information”.
Select “JeffConnect Enrollment”.
Click the “Unenrolled” radio button.
Click Submit.
The screen will show confirmation of your opt-out status and the semester fee will be removed from your account.
Alumni Information
Where do I mail a student loan payment?
Mail payments to: Thomas Jefferson University, PO Box 718 Wexford, PA 15090
Can I pay my student loan payment with a credit card?
Yes for a fee; visit Heartland ECSI and log in.
How do I set up recurring payments?
Visit Heartland ECSI and log in. There you can create your EasyPath profile and select Make a Payment.
Who can I call if I have a question on my student loan?
Call Heartland ECSI Customer Service at 1-888-549-3274.
How do I get a deferment or cancellation form?
Visit Heartland ECSI and log in.
There is a hold on my account and I need a transcript; what should I do?
Email StudentLoans@jefferson.edu to inquire about the hold.
How can I get a copy of my IRS 1098-E Student Loan Interest Statement?
Visit Heartland ECSI and log in.
I need a mortgage verification; what should I do?
Call Heartland ECSI Customer Service at 1-888-549-3274.
I want to speak to someone about loan consolidation; what should I do?
Call Heartland ECSI Customer Service at 1-888-549-3274.
I want to pay off my loan; how much do I owe?
Visit Heartland ECSI and log in, or call Heartland ECSI Customer Service at 1-888-549-3274.
My address changed; what should I do?
Visit Heartland ECSI and log in, or call Heartland ECSI Customer Service at 1-888-549-3274.
I am having some financial difficulties in making my payment; what should I do?
You are accountable for your balance. However, call Heartland ECSI Customer Service 1-888-549-3274 to discuss your particular circumstance.